EndaBay Restore Formula is a food supplement, not a medicine. Sold by KATSANI ELENA, Chania, Greece.

Returns & Refund Policy

Last updated:

This policy applies to purchases of EndaBay Restore Formula made through katsanielena.gr from KATSANI ELENA.

1. Right of Withdrawal - 14 Calendar Days

You have the right to withdraw from your purchase within 14 calendar days from the date on which you or a nominated third party receives the goods. This right is provided voluntarily by KATSANI ELENA and aligns with the consumer protections set out under the Consumer Rights Act 2015 and, where applicable, EU Directive 2011/83/EU.

2. Condition of Returned Items

To be eligible for a return, the item must be:

  • In its original, unopened and undamaged packaging.
  • Returned within 14 calendar days of you notifying us of your intention to return.

As EndaBay Restore Formula is a food supplement sold in sealed packaging, we are unable to accept returns of opened items for hygiene and food safety reasons. This is a lawful exception under consumer protection legislation.

3. How to Return

  1. Contact us at [email protected] to notify us of your return within 14 days of delivery.
  2. We will reply with return instructions and the return address.
  3. Package the item securely and send it to the address we provide using a tracked postal service.

4. Return Postage

Return postage costs are the responsibility of the customer unless the item is faulty, damaged or incorrectly dispatched.

5. Refunds

Once we receive and inspect the returned item, we will process a refund of the product price within 14 calendar days. As payment was collected on delivery (cash or card to courier), refunds will be issued via bank transfer. We will contact you to arrange this.

6. Cancellation Before Dispatch

You may cancel your order free of charge at any point before it is dispatched. Inform us during the confirmation call or contact us by email at [email protected]. If the order has already been confirmed and dispatched, the returns process above applies.

7. Refused Delivery (COD)

If you choose not to accept the parcel from the courier at the point of delivery, the order is cancelled automatically at no charge to you, as no payment will have been collected.

8. Faulty or Damaged Items

If your order arrives damaged or appears faulty, contact us within 48 hours of delivery with a description and, where possible, photographs. We will arrange a replacement or full refund at no additional cost.

9. Contact

Returns enquiries: [email protected] · +44 20 3951 7284 · Mon-Fri 09:00-17:00 GMT.